Medical Spa Policies

Appointment Cancellations, Changes & No-Shows

• Cancellations: Radiance Medical Spa strives to provide the highest level of patient care.  To enable our office to accommodate patient needs and manage our appointment schedule, it is essential that cancellations or changes be communicated to our office 24 hours in advance, at minimum.
• Fees: If an appointment is cancelled, changed with less than 24 hours’ notice, or no-showed, Radiance Medical Spa will have the right to collect a cancellation fee as follows:
  • Facial & Peel appointments: $50
  • Laser & Microneedling appointments: $100
  • Botox/Filler appointments: $250
• This policy applies to all patients (including members).
• This policy is important so that we may offer your appointment time to another patient waiting to receive a medical spa treatment. Thank you for understanding.

Spa Etiquette

• Cell Phones: As a courtesy to our other patients, please avoid the use of cell phones.  It is our goal to create a quiet and relaxing atmosphere for everyone.
• Children: There are many variables in a medical spa atmosphere which could pose a safety concern for children (chemicals, razor blades, needles, medical equipment, etc.).  For your safety and as a courtesy to our other patients, children are not permitted in the treatment rooms.  In extenuating circumstances, your child may wait for you in the Relaxation Room if you bring another adult to supervise them.
• Late Arrivals: In the cse of a delayed arrival, it may not be possible to extend your service time.  This will limit the time for your experience, potentially reducing the effectiveness of your treatment and the expectations of your visit.  Please arrive promptly!